Designing systems that connect user entry to complex workflows
My work focuses on the full lifecycle of user interaction, from how users enter a system to how they complete complex tasks within it. This includes both acquisition experiences such as navigation, search, and job discovery, and workflow systems such as scheduling, task management, and multi-step operations.
Rather than treating these as separate problems, I design them as connected systems where entry, evaluation, and action work together.
From entry to action
How users find and enter the system. Navigation, search, segmentation, and discovery.
How users interpret options and determine relevance. Listing structure, hierarchy, and comparison.
How users complete tasks. Scheduling, forms, task flows, and operational systems.
Most systems break down when these stages are designed independently. My work focuses on aligning them so users can move through the system without friction or loss of context.
How this shows up in my work
Entry & Discovery
Structuring how users enter and navigate systems through search, segmentation, and listing design.
Examples: Sunbelt, Site Segmentation
Evaluation Systems
Improving how users scan, compare, and interpret options within dense or complex environments.
Examples: Job listing structures, form flows
Workflow Systems
Designing multi-step interactions and operational tools that support real user tasks and decision-making.
Examples: Scheduling system, internal tools
Designing for task completion, not just entry
Beyond acquisition, my work extends into systems where users are completing multi-step tasks, often across roles, constraints, and timelines.
These systems require a different level of structure, including task sequencing, state management, and clear feedback throughout the process.
Key Shift
Designing workflows means thinking beyond individual screens and focusing on how actions connect across time and system states.
Research-informed, system-driven design
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Understand behavior
Use interviews, observation, and analysis to identify where systems break down.
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Synthesize patterns
Translate inputs into themes that reflect how users actually navigate and act.
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Design structure
Align entry, evaluation, and action into a cohesive system.